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About Purchase Service

This page guides you about Purchase service from application to delivery.

About Purchase Service

Purchase service is an agency service for the purchase and international shipping of items. Just by sending an application, the customer can delegate all remaining works to the agency in charge.

Order Items

The agency will place the order on behalf of the customer. Member registration on the eCommerce sites is not necessary, therefore no need to be fluent in the local language.

Payment method

All fees will be paid to the agency. In general, payment will be made by credit card.


Before the international shipping, the agency inspects the quantities, colors and sizes of the applied items are correct. Availability of inspection and content of it depend on the selected plan.

International Shipping

Items will be shipped via international express delivery or EMS, etc. As the agency makes volume contracts with shipping companies, they can often ship at lower rates than individual customers.

Steps for Purchase Service

After applying for a Purchase service, your order will be processed in the following manner. If the customer's operation is required at any stage in the process, we will notify you by Email. If you have any special requests to the agency during the order process, please send a message from the order details page.

• Depending on the selected plan, billing including the local shipping fees varies.
• Depending on the selected plan, the international shipping fees are collected on delivery.

Description for each status

1.Submit ApplicationAfter adding all items to your cart, click on 'VIEW CART' from the top right corner of the page, then select Purchase service and submit your application.
2.Confirm Item AvailabilityAfter receiving your application, the agency in charge will confirm the stocks and prices of the applied items.
3.Send an EstimateAfter confirming the item stocks and prices, an estimate for item prices, agency's commission and etc will be sent to you by Email. Please confirm the details of the estimate and whether each item can be handled on the order details page.
4.PaymentAfter confirming the estimate, if there are no issues, please make a payment by one of the methods designated by the agency.
5.Purchase ItemsOnce payment has been confirmed, the agency will purchase the items.
6.Dispatch ItemseCommerce sites will ship applied items to the agency's local warehouse. After the items' arrival, the agency will conduct an inspection and re-packaging of the items. The availability of inspection and re-packaging services vary according to the selected plan.
7.Bill for ShippingAfter the international shipping is ready, the bill for the international shipping fees will be sent to you by Email. Please make a payment by the method designated by the agency. If you have chosen a plan for which the international shipping fees are to be collected on delivery, there might be no 2nd billing.
8.Pay for shippingOnce payment of shipping fees has been completed, please report us from the order details page. If there is no billing, please submit a shipping request.
9.International ShippingOnce your payment has been confirmed, your items will be shipped to you. Once international shipping has been completed, you will be notified via email, including information such as tracking numbers, etc.
10.Report ReceptionOnce your items have safely arrived, please report their arrival via your My Page. If any excessive payment has been made, the excess amount will be added to the customer's deposit amount.

About necessary fees

If you applied for Purchase service, the following costs must be paid to the agency in charge. Payment is normally made by credit card. The available payment methods are different for each agency and payment currency, so please confirm the information on List of Agencies in advance.

Item PriceThe item prices will be shown on the details page for each item. Depending on the color or size, the prices may vary, and in some cases, the listed price on the website may vary from the actual selling price. Please confirm the actual price on the estimate which you will receive after the stock check.
Agency commissionsEach agency will charge predetermined purchasing charges. Please confirm the charges for each agency from this page. Purchasing charges will be calculated for each order. However if an order includes multiple purchase areas, they are going to be calculated separately. If you bundle orders at "ARRIVED" status, the purchasing charges will be calculated separately.
Local ShippingDomestic shipping is required to deliver your items from the eCommerce site to the local base of the agency. In general, these fees will be incurred for each eCommerce site and individual seller, but in some cases shipping will be free of charge.
International Shipping FeesInternational shipping will primarily be conducted via EMS, international express delivery, or international parcel post. Agencies have volume contracts with shippers, and in many cases can ship at lower than normal rates. Please confirm the shipping methods and prices for each agency on this page.
Storage FeeNormally warehouse storage fee is free, but warehouse storage fee will be charged when free storage period has passed. Please check here for free storage period and warehouse storage fee for each agency.
• In some cases import duties and consumption taxes may be incurred at customs. If any import duties or consumption taxes occur, in general you will be asked to make payment with the delivery service.
• We ask that customers be liable for any credit card fees which may occur during payment.
• The foreign exchange rates used by the agency include currency exchange charges and system usage fees.

Regarding item prices and stocks

In some cases, the actual item price may be different from the price displayed on this site. This can occur when the original sales site changes prices between the time this site acquires the information and issues an estimate. Please confirm the actual price in the estimate sent from the agency. In some rare cases, the price may change during the time between the estimate and purchase of the items. In such a case, the agency will notify you with a message, and confirm whether you wish to continue the purchasing.

In some cases, some items may sold out after issuing an estimate. If any items are sold out after the estimate, and any over-payment occurs as a result of that, the over-paid amount will either be offset at the 2nd payment, or added to your deposit after the completion of the order. (If the payment has been made by credit card, in general we will cancel the payment.) Please note that in the event a purchase cannot be made after receiving payment due to the item being sold out, any credit card transaction fees incurred by the customer cannot be refunded.

Even if a portion of the order has been sold out, in general, all remaining items will still be purchased. If you do not wish to receive any other items unless your complete order can be fulfilled, please inform us as such in the special request field when you submit the application.

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Updated on Apr 3rd, 2020
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