Operations During Orders
This page will guide you the operations during order process, which are common for both purchase service and forward service.
Check progress status of orders
After submitting an application, you can check the status of your order progress on the order details page. The order details page consists of the following sections.
If there are multiple ongoing orders, please select from this tab.
2.Progress, Customer's operation
Order progress can be checked here. If there is any operation a customer needs to perform, the button on the right side becomes green active status.
3.Basic information of the order
The agency in charge, service type, plan, delivery address and etc are displayed here.
4.Billing and Payment status
The billing and payment status is displayed here. In the case of 2-time payment, it is divided into 'Billing for 1st payment' and 'Billing for 2nd payment'.
5.List of Applied Items
The list of applied items and status, quantity, unit price etc of each item are displayed here.
Information about the international shipping is displayed. Please confirm tracking numbers here.
A list of messages regarding the order is displayed. If you want to contact the agency in charge, click on 'NEW MESSAGE' to send a message.
Operations during order progress
Cancelling an order or cancelling a part of items
Orders can be canceled at any time before payment. In cases where an order itself is canceled, cancellation will occur automatically 7 days after contact regarding estimates or handling availability is made, so there is no real need to contact the agency. If you would like to cancel part of your order, or change the quantity of items ordered, please contact the agency via message. Please understand that cancellations after payment has been made will not be accepted.
Reporting Item Arrival
In case all items are delivered without problem
In case some delivered items have problems
In case there is over-payment
Deposit is the money that each agency company keeps from the customer, and all payments are made through the deposit. Deposits are managed separately for each agency, so they can only be used for orders to the same agency company.
How to pay-in to your deposit
How to pay-out your deposit
About past orders
Completed orders and Canceled orders
About abandonment of items
For orders not being paid for 2nd billing even after the specified period has passed since the arrival of items, we deem the customer to have abandoned the items and agency company will discard the items. Please confirm the abandon days for each agency company from this page. In this case, please understand that refund of already paid amount such as items price is not acceptable.