Applying for Agency Service
This page will guide you on how to apply for agency service.
How to apply for Agency service
Add items to your cart
View items in your cart
After adding all items, open your cart by clicking on 'VIEW CART'. You can change the item quantities and add comments to items on this page. To add a comment to each item, click on the pencil mark located on the right side of the item name. After confirming the items you are about to apply are correct, click on 'APPLY FOR AGENCY SERVICE'.
Select a service type
On the next page, you select a type of agency service you want to apply for. There are two types of agency service; Purchase service and Forward service. For forward service, you must order items from eCommerce sites by yourself. Select Purchase service if you are applying for the first time or have little experience of private imports from abroad. After selecting the service type, click on 'NEXT'.
Select application options
On the next page, you select agency, delivery address, international shipping method, etc. Some agencies may offer multiple plans. If this is your first time applying, you must add a delivery address first. After you finished filling in the required fields, click on 'TO CONFIRM' to proceed to the next page.
Confirm application details and submit application
On the next page, please confirm the application details are correct, and if so click on 'SUBMIT APPLICATION'. The agency in charge will check your application and contact you by Email within 1 to 3 business days. Please note that the agency is located abroad and possibly in a different timezone, which might cause the correspondence from the agency is made late in the night or early in the morning.
About applied rate
The rate applied to each order is calculated by adding the currency exchange charge and system charge to the exchange rate updated every morning (displayed in the sidebar or bottom part of every page). The rate at the time of application is used to calculate item prices, agency's commission and etc (1st Payment). If you placed an additional order, the applied rate is updated to the rate at the time of the additional order. When calculating the international shipping fees (2nd payment), the rate at the time of items arriving at the agency's warehouse is used. You can check each agency's applied rate on this page.
About additional orders and combined shipments
In case you want to add other items to your order or replace items that were out of stock or unavailable at the previous item confirmation, you can place an additional order as long as it is before any payment is made. In order to place an additional order, please select an order number you want the applying items to be shipped with from the list of orders, which will appear in the application process. If you want to combine shipments of orders that have already been paid for, please directly ask the agency via message. Please note that, depending on the timing, it might be difficult to fulfill your request.
About auction item application
When applying eBay's auction items for Purchase service, please enter your upper limit price on the application process. The agency will commence bidding with that value as the upper limit. If the bid is successful, the actual price will be the second highest bid (from another bidder) + one bidding unit. For example, if the highest bid among the other bidders was $50 and your upper limit was $100, then the actual price will be $50+$1=$51. You pay the upper limit for your first payment and any difference compared to the actual price is offset with the 2nd payment. If there is no 2nd payment or you end up paying too much, the difference will be added to your deposit.
If the order is placed shortly before the auction ends, it is possible that there will not be enough time to place a bid. Similarly, agencies will not be able to place bids on non-business days such as weekends and holidays, so we advise that you place your order well in advance.
About International Shipping Fees
When using agency service, the exact shipping fees cannot be calculated until all items have reached the agency's warehouse and their package weight and size have been determined. For international shipping, you will be billed the actual expenses for items' package weight and size. If you would like to know a rough estimate of costs in advance, check the items' weight and size on the original sales pages and enter the information into the Shipping Fee Calculator. You can also check each agency's international shipping fees on this page.